Apple Pay

Apple Pay allows people with an iPhone or Apple Watch to make contactless payments in store. It can also be used for secure transactions on the web and in apps. In shops, Apple Pay is accepted wherever contactless payments are. There’s no purchase limit, although some retailers may cap payments at the £100 contactless limit. It’s the safer way to pay as it keeps you from having to touch buttons or handle cash when you’re out getting what you need. To use Apple Pay, you will need to have a supported device. Here is a list from Apple.

Apple Pay is simple to set up and use. Just make sure your iPhone, iPad or Apple Watch has the latest software update installed – you’ll find this under ‘General’ in ‘Settings’.

If you have the KH Cards app

You can use the KH Cards app to add your card to your iPhone.

1. Open your KH Cards App
2. Tap on which card you would like to add
3. Tap ‘Add to Apple Wallet’ - you’ll see ‘Add to Apple Wallet’ if the card you’ve selected hasn’t been already added to your iPhone or a paired Apple Watch
4. Follow the on-screen instructions

If you don’t have the KH Cards app

To add your card to your iPhone

1. Open the Wallet app on your iPhone
2. Tap the plus sign at the top of the screen
3. Tap ‘Debit or Credit Card’
4. Follow the on-screen instructions
    

To add your card to your Apple Watch

1. Open the Apple Watch app on your phone
2. Tap ‘Wallet & Apple Pay’ then select ‘Add Card’
3. Tap ‘Debit or Credit Card’
4. Follow the on-screen instructions
    

To add your card to your iPad

1. Open ‘Settings’
2. Tap ‘Wallet & Apple Pay’
3. Tap ‘Add Card’
4. Follow the on-screen instructions
    

To add your card to your Mac

1. Choose Apple menu, then ‘System Preferences’
2. Select ‘Wallet & Apple Pay’
3. Choose ‘Add Card’
4. Follow the on-screen instructions

Apple Pay is the most secure way to pay as every transaction on your iPhone or iPad requires you to authenticate with Face ID, Touch ID or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch. When you use your phone to pay in stores, Apple Pay doesn’t send your actual charge or debit card number with your payment. Instead, an encrypted virtual account number is used to represent your information – so your real card details stay safe. On top of the extra security offered by Apple Pay, you also get all the protections you would get with your debit and charge cards.

You can see a record of every payment you’ve made using Apple Pay by checking your account history in the KH Cards app. You can also see your last ten Apple Pay payments, including merchant details, under ‘Transaction history’ in the Wallet app.

On your iPhone or iPad, go to ‘Settings’ and open ‘Wallet & Apple Pay’. Select the card you want to remove, then scroll down and select ‘Remove This Card’. You can also delete a card from the Wallet app on iPhone. Select a card, select the three dots icon next to it, then scroll down and choose ‘Remove This Card’. To remove a card from your Apple Watch, open the Watch app on your iPhone, go to the 'My Watch' tab and open 'Wallet & Apple Pay'. Select the card you want to remove, then scroll down and select ‘Remove This Card’. To remove a card from your Mac, go to 'System Preferences' and then ‘Wallet & Apple Pay’. Click the card you want to remove and then click the ‘Remove’ button.

If your iPhone, iPad, Apple Watch or Mac is lost or stolen, you can go to icloud.com/findicloud.com/ or use the Find My iPhone app to suspend or permanently remove your SG Kleinwort Hambros card from that device. This will happen even if your device is offline and not connected to a mobile or Wi-Fi network.

Apple will also be able to remove your card(s) from a device.

Alternatively, you can call us on +44 (0) 1534 815500 to suspend or remove your card from Apple Pay.

Our telephone line is available 24/7 every day including Christmas Day, Boxing Day and New Year's Day and our e-mail inbox is monitored Monday to Friday from 9am to 5pm (UK).

If you lose your card, please contact us immediately on +44 (0) 1534 815500.

Please note:

• your card will be stopped, and you’ll no longer be able to use Apple Pay with this card
• when we issue you with a new card, you will need to register it with Apple Pay again